Drinkdings Policies
Privacy Policy
Accountability
1. We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our customers that we would be accountable for our organisation's compliance to our Privacy Policy.
Specifying Purposes
2. Personal data collected, will not be used for a new purpose unless we obtain consent from our customers. We are the sole owner of the personally identifiable information collected on this site. We collect personally identifiable information for the sole purpose of registering a user for our web site
Consent
3. We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
Limiting Collection
4. Only the necessary personal data is collected from customers’ for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
5. We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
6. We do not keep personal data for longer than is necessary for those purposes for which they are collected.
7. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.
8. We do not use "cookies", “web-bugs” or any other tracking technologies to collect information from users of our web site.
9. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
Accuracy
10. We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.
Safeguards
11. We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.
12. Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
Openness
13. Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all our customers to read our Privacy Policy to understand the our objective of collection their personal data.
Links
14. This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.
Terms & Conditions
Warranty of Goods/Services
1. All our goods/services will serve their intended functions.
Terms of Warranty
2. All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.
Prices
3. All our prices are nett. No discounts will be given unless during monthly promotions. All prices are in SGD.
Payment Processing
4. We only accept cash, corporate and personal cheque payments, bank transfers, credit card payments via Paypal.
5. We ensure accuracy in our billing as all our transactions are automatically processed.
Cancellation of Orders
6. We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
7. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Confirmation of Orders
8. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
Exchange & Refunds
9. All our goods sold are non-exchangeable and non-refundable.
Feedback
10. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us.
Order Policy
Order Policy
Safe Shopping
Safe shopping is our top priority to you. We want you to feel completely secure when ordering from novelfloral.com. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet.
Order and Data Security
We here at Drinkdings place a high importance on constantly providing quality goods and excellent customer service. As such, we gather personal information (in the order form) so as to allow us to know you better. With this information, we can then understand you better and provide a more enhanced and personalized shopping experience for you on our Internet store.
Personal information is kept solely for internal marketing and billing purposes only.
Prices
All prices and specifications are subject to change without notice. Drinkdings shall not be held liable for graphic, clerical, typographical, and printing errors. All sales are final.
Order & Delivery Information
1) Cancellation
We understand your plans may change and orders may need to be cancelled. We would want to be able to accommodate your requests as best as we can.
Cancellation must be done 24 hours in advanced, if not cancellation charges will be applicable based on time of cancellation.
For cancellation of orders that are on the way of being sent out, full charges apply.
2) Refunds and discounts
Refunds apply when the goods arrive damaged.
Should your order arrive in a below satisfactory condition, please email us at serveme@drinkdings.com. We will then assess the condition and see if we can do an exchange or refund.
3) Exchange
If you wish to make an exchange, please contact us by emailing, faxing or calling.
Exchanges are applicable to
- Damaged goods
- Requests for exchange must be made within 24 hours of delivery
Payment Options
1) Paypal
You can purchase online via the Paypal secure server using your MasterCard, VISA or American Express credit cards.
2) Automated Teller Machine (ATM) or Internet Banking
You can also choose to transfer money through the Automatic Teller Machines, or via Internet Banking directly into our OCBC,POSB or UOB bank accounts.
Kindly contact us for our bank details.
3) Personal or Corporate Cheques
Make your cheques payable to Drinks & Dings Pte Ltd and mail your cheques to our office listed on this page.
4) GST
Drinks & Dings Pte Ltd is GST-registered, all retail prices of products are already inclusive of GST.
Shipping Policy
Shipping Charges
Shipping charges for out of Singapore orders are based off of TNT’s standard rate tables. Shipping weight, shipping method, and a small handling fee all determine how much shipping will be on an item.
Due to automatic computation limitations, orders with a ship weight exceeding 150-pounds for TNT will show a $0 shipping charge. If this applies to your order, we will contact you to get authorisation of shipping charges before processing your order.
Shipping Locations
We ship to all countries that TNT ships to.
Lead Time for Receiving Goods
Orders placed before 6pm, Singapore time (GMT + 8) are processed for shipment the same business day. Most items ship within 3 working days of receiving the order, and you will receive your order within 4-7 working days, depending on TNT’s delivery schedule Order processing, shipping and delivery days are Monday - Friday, excluding public holidays (both Singapore and your country).
We cannot guarantee delivery dates, and we do not refund shipping charges if items do not ship or are received on a specific day, as depending on the country the products are being shipped to, there may be delays on the receiving side due to incomplete documentation, taxation or other issues. We will do everything we can to get your order to you as quickly as possible. If there is a problem with the delivery of your order, we will do everything we can to help resolve the problem.
Tracking Numbers
Tracking numbers are available for orders shipped via TNT. If available, tracking numbers are sent via email after 12pm on the day your order is shipped.
Large Orders Delivery
Large orders of more than 1 carton, may be shipped via sea or air freight, depending on which is more cost-effective for you, the buyer. For large orders delivery, we will contact you with regards to your choice of shipment and arrange the details with you, such as whether you want the delivery to be done door-to-door, or CIF. We will inform you of the total delivery costs for your approval before shipping.
Damaged Items
If your products show visible damage upon receipt from the carrier, refuse the shipment and contact us. Please inspect your shipment BEFORE you sign the delivery order. This is to ensure that if there is a damage item it can be returned at the same time and a new one sent out to you as soon as possible.
Business Info
RCB No: 200909068C
Place of Registration: Singapore
Opening hours: Monday to Friday, 9am to 6pm,;not open on Public Holidays
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